Microsoft introduces Dynamics 365 AI Solutions

Microsoft today is holding the day one keynote for its Ignite 2017 conference, where it made a number of announcements. Among a number of improvements that are coming to Microsoft 365, the firm also announced Dynamics 365 AI Solutions, promising that your business can “start even smaller”. The idea is that an entire digital transformation can be a huge undertaking, so the best solution for your company could be to start small.

The company says that artificial intelligence (AI) is already built into Dynamics 365, “designed to tackle high value, complex scenarios – end to end.” This includes a virtual assistant for customer service that’s already used by Microsoft Support, HP Inc., and Macy’s.

But while Dynamics 365 for Talent should contain all of the Human Capital Management (HCM) that an organization might need, Microsoft says that it realizes that some companies might need a more “targeted solution”. With that in mind, Dynamics 365 AI Solutions will offer a more modular approach with modular SaaS applications that let you “transform a single process”, such as onboarding new employees.

The first two apps to be offered will be Dynamics 365 for Talent: Attract and Dynamics 365 for Talent: Onboard. The former will allow users to profile candidates in the hiring pool and gain better insights, helping you to choose to attract the right ones, ultimately improving the return on investment. The latter helps with the onboarding process, personalizing resources, training, and team connections.

Microsoft will also be continuing to better integrate LinkedIn into its business products, such as Microsoft Relationship Sales. Rather than just a widget, there will now be fully configurable insights, and you’ll be able to send LinkedIn messages directly from Dynamics 365. You’ll also be able to render profile pictures from contact records on the business social network.

At its Ignite conference, the firm will also be announcing new integrations between Dynamics 365, Office 365, Flow, and PowerApps, such as embedding PowerApps into a SharePoint page and using a point-and-click rule builder for conditional logic within apps.

Neowin is in Orlando at Microsoft’s Ignite 2017 conference, so make sure to check back in for the latest news.

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