This update addresses the E-mail tracking feature of the Microsoft Business Solutions CRM v1.0 product. This feature provides the ability to track e-mail correspondence by including a unique tracking number that appears on the subject line of messages composed from within the Microsoft CRM system.
When this update is applied to a Microsoft CRM implementation, the administrator will have the ability to turn on or off the e-mail tracking feature. If the e-mail tracking is turned off, the Microsoft CRM system will no longer generate the unique tracking number. In addition, this results in the loss of the Microsoft CRM systems ability to automatically track incoming e-mail.