Samsung outlines US recall process for the Galaxy Note7

It's been a tough couple of days for Samsung, as reported incidents of its latest handset, the Galaxy Note7 catching fire, spread across the Internet. Luckily, Samsung has not taken the incident lightly, with it initially halting sales of the handset and later issuing a recall. In less than 24 hours, the company has now offered its plan for the US, which will entail either swapping out the device or exchanging it for something else.

As outlined in Samsung's press release, the company will offer two different options when it comes to exchanging the Note7. Customers will either be able to:

  • Exchange current Galaxy Note7 device with a new Galaxy Note7 (available next week)
  • Exchange current Galaxy Note7 for a Galaxy S7 or Galaxy S7 edge and replacement of any Note7 specific accessories with a refund of the price difference between devices.

The first option will allow users to exchange their Note7 for a brand new one as early as next week. The second option will allow for an exchange to a Galaxy S7 or S7 edge. In case users users opt for the second option, Samsung will also replace any Note7 accessories for comparable items and also issue a refund for the difference in price.

Naturally, this will cause a bit of an inconvenience for many, but Samsung hopes to smooth things over by offering a $25 gift card or bill credit from select carriers.

Source: Samsung via Engadget

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