Nvidia says new drivers coming "very soon" to replace buggy 397.31 release [Update]

Nvidia has announced through its community forums that it will release a new driver "very soon" following problems that users have been experiencing with the latest driver that was released just over a week ago.

Users with (but not limited to) GTX 1060 cards appear to be the most affected, with installs failing to complete, effectively causing an install loop. The only fix is to completely uninstall the drivers and install older ones. Other issues include the GeForce Experience app offering the drivers to systems which are not even eligible to install them.

A customer care representative for Nvidia posted on page 15 the following for users who are still battling with issues (in this case, someone with a GT 1050) with the latest 397.31 drivers:

We will be releasing a new driver very soon with a fix for this. I understand how inconvenient it is. For now, if you hit this issue, do the following:

a) In the device manager, disable and then re-enable your GPU. This will reload the driver.


b) Revert back to driver 391.35 until our new driver is released with a fix.

The 397.31 release was the first batch of drivers that ditched support for 32-bit systems, but perhaps Nvidia would have wished the transition went a bit more smoothly. We will keep you updated when the new drivers become available, but for now, Nvidia recommends those that are experiencing issues installing, or in-game, to revert to the older 391.35 driver.

Update: Geforce Hotfix Driver Version 397.55 has been released that addresses this issue. The full changelog can be found below:

  • After driver installation, Device Manager may report Code 43 error on a few GTX 1060 cards models.
  • Netflix playback may occasionally stutter.
  • Added support for Microsoft Surface Book notebooks.
  • Windows 10: Driver may get removed after PC has been left idle for an extended period of time.
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