Samsung acquires AI network and service analytics firm, Zhilabs

Samsung has announced that it has purchased Zhilabs, an AI-based network and service analytics firm. Samsung hopes that the acquisition will further enhance its 5G capabilities. It said that Zhilabs’ network analytics expertise will be able to help Samsung “finely tune the customer experiences in the 5G era.”

Discussing the deal, Youngky Kim, President and Head of Networks Business at Samsung Electronics, said:

“5G will enable unprecedented services attributed to the generation of exponential data traffic, for which automated and intelligent network analytics tools are vital. The acquisition of Zhilabs will help Samsung meet these demands to assure each subscriber receives the best possible service.”

Meanwhile, Joan Raventós, CEO at Zhilabs, said:

“5G technology will disrupt the communications landscape for the better, but it will only be successful if the quality of the networks transferring the information can be measured and improved to provide a best-in-class experience. We are delighted to be joining the Samsung Electronics family and adding a contribution with our software products and technology to the existing end-to-end solutions that the company offers its customers.”

Under the deal, Zhilabs will continue to operate independently with its own management but it will be “fully owned” by Samsung. Going forward, the phone maker said that it plans to improve its automation solutions so that it can automatically improve its service quality without any human intervention.

Going forward, Samsung says it’s committed to exploring and investing in cutting-edge technologies. In August, the firm announced that it planned to invest $22 billion into industries such as 5G, AI, biopharmaceuticals, and automotive electronic parts over the next three years – Zhilabs is just one such acquisition in this initiative.

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