Microsoft offers an in-built solution to reset a Windows 10 PC through the Settings app if users choose to do so due to a corrupt build or issues with the operating system. The tool also gives users the choice to keep their files and only reset the OS settings to factory default. However, the feature might not be working as expected for some users running Windows 10 version 2004.
The company today posted a support article acknowledging the issue with the ‘Reset this PC’ feature that causes the tool to fail and prompt an error that reads “There was a problem when resetting your PC. No changes were made". The company also posted a workaround for users who are unable to use the feature and are experiencing the said error.
Here is the workaround as shared by Microsoft:
- Open an elevated command prompt. To do this, click Start, type Command Prompt or cmd in the Search box, right-click Command Prompt, and then click Run as administrator. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow
- Type the following command, and then press Enter:
dism /online /cleanup-image /restorehealth
- Reboot your system, and attempt Reset this PC again.
The workaround involves using the Deployment Image Servicing and Management (DISM) tool to attempt to fix the issue. However, Microsoft does not mention any timelines on when a permanent fix for the problem is expected.
Interestingly, this is not the first time that the problem with the ‘Reset this PC’ feature has been acknowledged. A security update back in February introduced a similar issue and affected Windows 10 versions all the way back to version 1809. The update was then pulled by the company. While today’s documentation only mentions the May 2020 Update, it is not clear if the problem has been fixed for the earlier versions.