Yesterday Microsoft released Windows 10 build 19002 to the Fast ring for Windows Insiders, and unfortunately it shipped with the same flaw as build 18999 did where devices would get stuck on shutdown or restart. Microsoft has now acknowledged the issue, as noted through the release notes of build 19002, and posted a workaround online.
Since the newest build also suffers from the same problem, users will be required to follow the steps below to execute a proper shutdown or reboot:
To shutdown:
- Click Start
- Type CMD and press Enter (a command prompt window will open)
- Type or paste this command: shutdown /s /t 1
- Hit Enter
- Wait for the process to complete as expected
To restart:
- Click Start
- Type CMD and press Enter (a command prompt window will open)
- Type or paste this command: shutdown /r /t 1
- Hit Enter
- Wait for the process to complete as expected
If you prefer you can also choose to save the above commands as .cmd files which will allow you to double click on them to execute a shutdown or restart.
- Right click on the desktop to create a new text file named shutdown
- Open the text file and paste in shutdown /s /t 1
- Save your file by going to File > Save as > shutdown.cmd instead of shutdown.txt
- Make sure that the Save as type is All Files, and Encoding is ANSI
Repeat the above steps for a restart.cmd but use the command shutdown /r /t 1 in the file instead.
Microsoft says that it does "have a fix in the works for this bug, but it is not yet available" and that although it doesn't affect everyone using the 18999 and 19002 builds, the bug can cause a problem when upgrading from those releases, and to stay tuned to the workaround page for additional discussions and fixes. In addition, the page warns off trying other workarounds such as uninstalling or reinstalling Windows components and that automatic sleep or hibernate don't appear to be affected.
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