Yesterday, Microsoft announced the general availability of Windows 365 and revealed price tiers starting from $20, going all the way up to $162 for varying configurations. With this new service, Windows is hosted on Microsoft Cloud and customers can securely stream the full Windows experience, including their apps, data, and settings, to personal and corporate devices. For organizations looking to transition infrastructure to Windows 365, Microsoft has announced an expansion of its App Assure program to support its latest offering.
For those unaware, Microsoft's App Assure was launched in 2018 is designed to ensure that your business won't have any app compatibility issues. If you do encounter them, Microsoft actually works with your organization to fix the issues. Since its inception, Microsoft has added support for various flavors including Windows 10 on ARM as well as Windows 11.
With the general availability of Windows 365, Microsoft is extending the same promises to its users once again. If a business encounters issues related to app compatibility on Windows 365, it can get in touch with Microsoft to identify the root cause, receive guidance for remediation, and work with the company to fix potential bugs in its products. In some cases, the Redmond tech giant may even reach out to the third-party provider of a certain incompatible app on your behalf and work with them to resolve the issue. This will all be done at no extra cost provided that you are eligible for Microsoft's FastTrack program.
While Microsoft says that apps that work on Windows 7, 8.1, and 10 will ideally continue to function on Windows 365, unforeseen issues can arise sometimes and that is where businesses with App Assure will benefit. Since its launch in 2018, the App Assure program has evaluated 809,729 apps, identified 3,116 broken apps, and unblocked 89.5 million devices. This has resulted in estimated cost savings of $7.54 billion and prevented 43.6 million help desk escalations.