LG has started 2017 off on a high note with the debut of the G6. The handset offers a stunning look along with a 5.7-inch QHD+ display that offers a unique 18:9 aspect ratio. While the firm will hope to wash away the sins of its past with the arrival of the G6 in the US next month, it appears that there is some trouble brewing that could derail the company's comeback plans.
For the past few years, LG has produced some excellent handsets that offered all of the right specifications. Typically, where a majority of reviewers and consumers found faults were in the choice of materials and device construction. But there has been a huge underlying issue, specifically a bootloop problem, with some of its handsets, particularly with the G4 and V10 that has now become relatively well known even to those outside the community that own the afflicted handsets.
If unfamiliar, the G4 and V10 both suffer from an issue where they will become unresponsive and enter a phase where they endlessly try to boot themselves into the OS. Unfortunately, there isn't a way for a user to fix this problem since it's an internal component issue and effectively renders the devices unusable.
According to the folks at Ars Technica, a new class-action lawsuit has emerged from a few owners of the affected devices. One of the plaintiffs claims that they have gone through multiple replacement handsets and that they are still dealing with the issue. There is also a claim that states that LG did nothing to truly remedy the problem, only replacing faulty handsets with more faulty handsets, and refusing to offer assistance when the devices were outside the warranty period.
Naturally, we will have to wait and see what comes of this lawsuit but it will be interesting to see how LG will deal with the situation.
Source: Ars Technica