On Windows 11 PCs, Brother printers are facing many issues when connected via USB

Connecting printer to PC via USB with a red cross sign on top

Printer-maker Brother has confirmed that its devices are facing issues related to connections via USB on Microsoft's shiny new Windows 11 OS. The firm has noted the following problems that its printers are having:

  • Detecting your Brother machine when it is connected to your computer using a USB cable.
  • Changing your Brother machine's settings.
  • Connecting more than one Brother machine via USB.

Aside from that, Brother has also provided a list of applications or tools that could be facing problems when connected via USB:

  • Device Settings Tool
  • Paper Size Setup Tool
  • Distributed Print Tool
  • Special ID Setting Tool
  • Wireless Setup Wizard
  • P-Touch Editor 5.4
  • Update Software
  • Transfer Manager
  • Transfer Express
  • Template Settings
  • Printer Setting Tool

The issue is being investigated for both Ink Jet printers as well as Laser printers. The following models have been identified:

DCP-B7500D, DCP-B7535DW, DCP-J1050DW, DCP-J1100DW, DCP-J1140DW, DCP-J1200W(XL), DCP-J572DW, DCP-L2531DW, DCP-L2535D , DCP-L2535DW, DCP-L2550DW, DCP-L3510CDW, DCP-L3551CDW, DCP-L5500D, DCP-L5600DN, DCP-T220, DCP-T310, DCP-T420W, DCP-T510W, DCP-T520W, DCP-T710W, DCP-T720DW, DCP-T820DW, DCP-T825DW, HL-B2000D, HL-B2080DW, HL-L2310D, HL-L2335D, HL-L2350DW, HL-L2351DW, HL-L2370DN, HL-L2375DW, HL-L2376DW, HL-L2385DW, HL-L2386DW, HL-L2395DW, HL-L3210CW, HL-L3230CDN, HL-L3230CDW, HL-L3270CDW, HL-T4000DW, MFC-B7715DW, MFC-J1010DW, MFC-J1300DW, MFC-J2330DW, MFC-J2730DW, MFC-J3530DW, MFC-J3930DW, MFC-J4340DW(XL), MFC-J4440DW, MFC-J4540DW(XL), MFC-J491DW, MFC-J5330DW, MFC-J5730DW, MFC-J5845DW, MFC-J5930DW, MFC-J5945DW, MFC-J6530DW, MFC-J6545DW, MFC-J6730DW, MFC-J690DW, MFC-J6930DW, MFC-J6935DW, MFC-J6945DW, MFC-J890DW, MFC-L2710DW, MFC-L2713DW, MFC-L2715DW, MFC-L2716DW, MFC-L2730DW, MFC-L2750DW, MFC-L2751DW, MFC-L2770DW, MFC-L2771DW, MFC-L3710CW, MFC-L3735CDN, MFC-L3745CDW, MFC-L3750CDW, MFC-L3770CDW, MFC-L5700DN, MFC-L5755DW, MFC-L5900DW, MFC-L6700DW, MFC-L6900DW, MFC-L8690CDW, MFC-L8900CDW, MFC-L9570CDW, MFC-T4500DW, MFC-T810W, MFC-T910DW, MFC-T920DW, MFC-T925DW

As a temporary workaround, Brother has advised customers to use "a different connection type, such as wired or wireless, if available."

A quick search on Google does bring up a couple of results of the kind of problem that Brother is reporting here. For example, a user is reporting a similar issue on the Microsoft forum about their HP Envy printer. However, mostly, this particular problem does not seem to be a widespread issue.

Interestingly, Microsoft fixed a very similar issue earlier in the year where printers were having issues connecting properly via USB. However, that was on Windows 10.

Source: Brother (1), (2)

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